H&J FAQ

Who is Harper & Jones?
Harper & Jones is a purveyor of one-of-a-kind, bench-made men’s clothing that are hand-crafted and expertly refined at every step of the process.

Our suits use only the finest fabrics and are hand-crafted to your specific measurements. As a modern man, you do everything else with purpose and intention, your wardrobe shouldn’t be an exception.

 

What is the Harper & Jones experience and how does it work?
We provide a world-class comprehensive style experience, designed for you, your lifestyle and your timeline. From our high-end specialty fabrics to our fine attention to detail, we help you bring your vision of the perfect suit to life.

We take pride in employing some of the most skilled clothiers in the industry. During your one-on-one private appointment, our expert clothiers will carefully guide you through the design process, allowing you to customize and fine-tune every detail of your garment.

We believe your bench-made suit should be a reflection of your authentic style. From the fabric to the fit all the way down to the small details, we help you define your personal style. For convenience and we set up a one-on-one appointment in your home or office or in one of our luxurious showrooms.

During your fitting, we take the time to learn more about you, your style preferences, and your vision so that we can seamlessly craft your bench-made suit with exceptional attention to detail—down to every last seam and stitch. Your personal clothier will take up to 25+ measurements using our proprietary process, we will then guide you through the process of selecting fabrics and styling your garments.

 

How long does the process take?
Please plan to spend 1 to 1½ hours with us at your first consultation/appointment.

About 4-6 weeks after placing your order, your garments(s) will be ready for a final fitting to ensure we have achieved the ideal personal fit. It allows us to make any finishing touches necessary. Please note that some exclusions may apply. If your wait time is longer than 4-6 weeks, the delivery timeline will be specified by your personal clothier at your appointment.

To streamline the process moving forward, we keep all your patterns, preferences and measurements on file for when you are ready to add another exceptional piece to your Harper & Jones collection.

 

Where do you source your fabric?
We source our ultra-premium, hand-picked fabrics directly from some of the finest, most exclusive mills in Italy (Ariston, Ermenegildo Zegna, Vitale Barberis) London (Holland & Sherry), Belgium (Scabal) and France (Loro Piana, Dormeuil).

 

How can I pay for my purchase?
We accept all major credit cards, cash and checks. All garments must be paid for in full at the time of sale.

 

What is your return/exchange policy?
Each of our bench-made suits is backed by our “flawless fit” guarantee. We offer complimentary in-house alterations for up to 30 days after you receive your purchase.

 

I am interested in giving the experience of Harper & Jones as a gift. Do you offer gift cards?
Harper & Jones gift cards are available for purchase online at www.harperandjones.com/gift-certificates/ or in our showrooms.

 

I’m interested in covering Harper & Jones in the media. How can I learn more?
Please direct all press, marketing, and PR questions to connectwithus@harperandjones.com